Refund Policy

At The Value Exchange, we are committed to fair, transparent transactions when purchasing gold, platinum, diamonds, and fine jewelry from individuals. Due to the nature of our business, which involves melt-value evaluation, immediate resale, or market-sensitive transactions, all sales are final once payment is issued.

 

 

 

Final Sale Policy

 

 

• Once a customer agrees to our purchase offer and payment has been completed, the transaction is considered final and non-refundable.

• We do not return purchased items under any circumstances, as they may be sent for melting, resale, or appraisal-related breakdown immediately after purchase.

 

 

 

 

Verification Before Payment

 

 

To ensure clarity and fairness:

 

• Each item is inspected, tested, and weighed in the seller’s presence.

• The seller is shown a breakdown of karat, weight, and current market rates.

• The seller signs a transaction agreement confirming their understanding of the offer and release of ownership.

 

 

 

 

Exceptions (Rare & Written Only)

 

 

In rare cases, such as clerical errors or mistaken identity of an item, management may offer a discretionary return or adjustment, but only if approved in writing by The Value Exchange within 24 hours of the original transaction.