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Terms & Conditions

Welcome to The Value Exchange. By using our website, scheduling an appraisal, submitting a quote request, or engaging in a transaction with us, you agree to the following terms and conditions. Please read them carefully.

 

 

 

Services Provided

 

 

The Value Exchange specializes in the purchase and appraisal of gold, platinum, diamonds, and fine jewelry. We provide:

 

  • Verbal and written evaluations by a GIA-trained gemologist

  • Offers to purchase items based on current market rates

  • On-site, remote, or appointment-based services

  • Optional educational guidance about jewelry value

 

 

 

 

Appraisal & Valuation Terms

 

 

  • All valuations are based on current market conditions, item purity, weight, and resale potential.

  • Appraisals are offered for informational and transactional purposes only.

  • Appraisals are not intended for insurance or tax purposes, unless explicitly stated in writing.

 

 

 

 

Offers & Transactions

 

 

  • All offers are subject to physical inspection and identity verification.

  • Offers are valid for a limited time (typically same day) and may change based on market fluctuations.

  • You are under no obligation to accept any offer.

  • Once a transaction is completed and payment is issued, the sale is final.

 

 

 

 

Seller Requirements

 

 

  • You must be at least 18 years old to sell items.

  • A valid, government-issued ID is required for all transactions.

  • You must legally own the items being sold and be authorized to transfer ownership.

 

 

 

 

Privacy & Security

 

 

We take your privacy seriously. Any personal information you provide is governed by our Privacy Policy, which outlines how data is collected, used, and protected.

 

 

 

Shipping or In-Person Delivery

 

 

If items are mailed or dropped off for appraisal:

 

  • You are responsible for secure packaging and appropriate insurance coverage.

  • The Value Exchange is not liable for loss or damage in transit unless a written agreement for insured handling has been made.

  • Do not send items without prior written confirmation or appointment.

 

 

 

 

Communication Consent

 

 

By submitting your contact information through our website, you consent to receive communication from us via:

 

  • Phone call

  • Text message

  • Email

 

 

You may opt out at any time by replying “STOP” to any SMS message or emailing us directly.

 

 

 

Legal Disclaimer

 

 

  • The Value Exchange is not affiliated with the Gemological Institute of America (GIA), though we employ gemologists who have received training and credentials from GIA.

  • All appraisals and evaluations are opinions based on expertise and current market data, and do not represent guaranteed resale value or legal valuation.

  • We are not a pawn broker, lender, or financial advisor, and we do not offer legal or tax advice.

  • We reserve the right to refuse service or transaction to any party for any reason.

 

 

 

 

Return & Refund Policy

 

 

  • All gold, jewelry, or precious metal sales are final upon payment.

  • We do not offer refunds, exchanges, or buybacks unless stated otherwise in a written contract.

 

 

 

 

Governing Law

 

 

These Terms shall be governed and interpreted in accordance with the laws of the state in which The Value Exchange operates. Any disputes shall be resolved through arbitration or small claims court in the same jurisdiction.

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